VoIP Carriers – Modernizing the network with IP technology

From the start of 21st century, the IP technology became “next-generation” networks for all forms of unified communication. It is estimated that by the end of the century, fixed-line carrier and PSTN will be completely obsolete due to advanced voice over IP network. Through modernizing the networks with VoIP technology, there are many key factors impelling service providers to deploy next-generation services also known as VoIP carriers.

The VoIP carrier services provide complete application solution such as integrated VoIP, unified communication proxy, advanced call routing support, network management support and increased interactive voice response. Apart from that, the packet switching technique of IP network reduces the network congestion to a great extent. This technology also allows to minimize bandwidth consumption by up to more than a half as it joins various voice and images packet into a single one. These services enable customers to switch with ease between circuits and IP. As a matter of fact, the IP services offer scalable, centralized network routing control and administration for larger networks. These carrier services also provide increased network routing flexibility including the QoS, source based and extensive network. Moreover, the VoIP technology also reduces the maintenance costs through centralized provisioning, alarm monitoring and CDR collecting.

There are basically three types of VoIP carrier provider namely Tier I, Tier II and Tier III. The tier 1 or wholesale carrier provider have their own extensive networks. Thus, it is quite easier for them to manage their services globally. Conversely, the tier II companies mostly compromise of companies that lease their services from tier 1. While tier III are mostly those companies which usually leaser services from either tier I or tier II companies and then offer their services.However, the cheap VoIP services is mostly provided by the Tier I companies due to economies of scale.

Hence, it wouldn’t be wrong to say that profitability and quality of services will highly dependent upon the type of carrier you are using. The users should keep various points in mind before making a decision to use the services of specific VoIP service providers.

1) Service Quality:Service quality should be the first priority for any company planning to use VoIP. One must look into ACD, ASR and PDD. Ideally, the ACD should range between 2-3 minutes while, ASR should be between 40-50%. To give quality of services, the PDD should not be more than 3 seconds.

2) Rates: There are a lot of VoIP providers available in the market offering same IP service while at different rates. Therefore, it is advisable for a customer to do market research well before buying a specific VoIP services.

3) Technical Support:In this highly competitive world, most of premium VoIP service providers offer round the clock online support service to their valuable clients. This can be a great way to ensure uninterrupted telephony conversation.
In conclusion, these VoIP services can be a great asset for businesses as they reduce costs of telephone to a great extent.